Extremely strict rules for users

I would rate the app zero if I could. I have used this for a couple of months and bought many stuff from it, but recently found it really frustrating using it because of its strict rules.

It started from last week when my Mom dropped his phone so everyday used my phone to log into her account for a few days until she got her phone fixed. She registered her account using her own phone, her own phone number, linked her account to her own credit cards and other payment method that were registered with her real ID, and have used her accounts on her phone since the day registered, so there are just millions of ways to tell I am not the owner of both of the accounts.

But the app system said, no, she cannot use my phone even a few days when her phone broken! This is so crazy. So every single thing I tried to purchase using the app got cancelled. I phoned the customer service and there is nothing they can do.

I loved this app before, but now think it is the time to use other similar app more and more. The rules are way too strict, and so easily decided the others rare abusing the policy. I cannot help asking: so you have never broke your phone, do you?

blushpeony about 大众点评-美食旅游攻略逛吃必备, v8.1.4